We can provide on-the-job training, informal training, classroom training, internal and external training courses, on-the-job coaching, mentoring, training assignments and tasks, skills training, behavioural development training, role-playing and role-play games and exercises, attitudinal training and development. Any of these approaches can be used, depending on the individual and organizational’s training needs.

Training Programmes (designed and/or delivered):
Personal Development
Action Learning Groups
Emotional Intelligence
EQi – psychometric
Myers-Briggs Type Indicator (MBTI)
NLP – introduction
Personal Effectiveness
Stress Management

Customer Care Courses
Customer Service Concept (Toyota)
Dealing with Difficult People
Effective Marketing
Masterclass in Customer Care
Next Steps in Marketing

Finance Courses
Advice Line – Direct Debits on behalf of DWP
Financial Capability on behalf of the FSA
Finance for Non-Finance Managers
Managing Your Finances in a Childcare Setting
Price Setting

Management Courses
Accelerated Learning Techniques
Building the Right Environment (Vision and Values)
Business Planning
Coaching Skills for Managers
Coaching Skills – Beginners, Intermediate and Advanced
Communication Skills – Beginners, Intermediate and Advanced
Competency frameworks, skills & behaviours
Delegation Skills
Facilitation Skills – Introduction and Advanced
Influencing Skills
Leadership and Management Skills
Line Manager – Foundation and Intermediate
Managing Change
Managing Conflict
Managing Others
Managing Performance
Motivating the Team
Negotiation Skills
Presentation Skills – Introduction and Advanced
Recruitment & Selection
Staff Retention and Succession Planning
Strategic Thinking
Supporting You to Manage Others
Team Building & Team Dynamics
Telephone Skills
Time Management
Train the Trainer