Courses

 

We can provide on-the-job training, informal training, classroom training, internal and external training courses, on-the-job coaching, mentoring, training assignments and tasks, skills training, behavioural development training, role-playing and role-play games and exercises, attitudinal training and development. Any of these approaches can be used, depending on the individual and organizational’s training needs.

Training Programmes (designed and/or delivered):
Personal Development
Action Learning Groups
Assertiveness
Emotional Intelligence
EQi – psychometric
FIRO-B
Myers-Briggs Type Indicator (MBTI)
NLP – introduction
Personal Effectiveness
Stress Management
Wellbeing

Customer Care Courses
Customer Service Concept (Toyota)
Dealing with Difficult People
Effective Marketing
Masterclass in Customer Care
Next Steps in Marketing

Finance Courses
Advice Line – Direct Debits on behalf of DWP
Financial Capability on behalf of the FSA
Finance for Non-Finance Managers
Managing Your Finances in a Childcare Setting
Price Setting

Management Courses
Accelerated Learning Techniques
Building the Right Environment (Vision and Values)
Business Planning
Coaching Skills for Managers
Coaching Skills – Beginners, Intermediate and Advanced
Communication Skills – Beginners, Intermediate and Advanced
Competency frameworks, skills & behaviours
Delegation Skills
Facilitation Skills – Introduction and Advanced
Influencing Skills
Leadership and Management Skills
Line Manager – Foundation and Intermediate
Managing Change
Managing Conflict
Managing Others
Managing Performance
Motivating the Team
Negotiation Skills
Presentation Skills – Introduction and Advanced
Recruitment & Selection
Staff Retention and Succession Planning
Strategic Thinking
Supporting You to Manage Others
Team Building & Team Dynamics
Telephone Skills
Time Management
Train the Trainer