Mediation is increasingly becoming a way of solving disputes both within the workplace and in the community. As any organisation will know, the breakdown of any working relationship can have a significant detrimental impact on the business not just in terms of morale but also the productivity, achievement of results, strategic alignment and be a significant drain of resources.
Mediation is a way of assisting two (or more) disputants in reaching an agreement before any escalation to a formal process. The parties themselves determine the conditions of any settlements reached— rather than accepting something imposed by a third party.
Mediators use appropriate techniques and/or skills to open and/or improve dialogue between disputants, aiming to help the parties reach an agreement (with concrete effects) on the disputed matter. Normally, all parties must view the mediator as impartial.
Mediation works purely facilitatively: the practitioner has no advisory role. Instead, a mediator seeks to help parties to develop a shared understanding of the conflict and to work toward building a practical and lasting resolution.
Several different styles of mediation exist: evaluative, facilitative, and transformative. CJ Associates have business mediators who use the facilitative and transformative approach. Facilitative and Transformative mediation looks at conflict as a crisis in communication and seeks to help resolve the conflict, thereby allowing people to feel empowered in themselves and better about each other. The agreement that arises from this type of mediation occurs as a natural outcome of the resolution of conflict.